Delivery 2.0
Delivery 2.0 reframes digital transformation from a one-time tech upgrade to a strategic, ongoing business capability uplift.
It bridges the gap between operational delivery and enterprise-level change, ensuring that both the organisation and users benefit from
agility, alignment, and empowerment.
It’s not just Delivery. It’s a Transformation with Intent.
Reclaiming Value with Delivery 2.0
Has your digital transformation truly transformed your business—or just upgraded your software with a few features that are now obsolete?
Too many organisations confuse motion with progress. Projects get delivered, but strategic outcomes remain elusive.
That’s why we built Delivery 2.0 — a modern, contemporary operating model that transforms delivery into a strategic enabler.
Delivery 2.0 helps you to craft and introduce a Business Capability layer distinct from BAU, Delivery 2.0 enables organisations, with the Enterprise Change to:
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Identify and prioritise initiatives that matter — not just react to BAU noise or Operational demands
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Separate business capability building from operational churn
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Structures initiatives and projects around strategic outcomes, not siloed categories
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Create space for innovation, enhancement, and continuous improvement - without disrupting core operations
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Align every project to purpose, progress, and customer value
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Fosters a culture of continuous improvement across teams, users, and customers
This model transforms delivery from a reactive function into a strategic enabler. It ensures that every project is not just completed, but connected to purpose, to progress, and to the agreed intent of the transformation.
By introducing a business capability layer, Delivery 2.0 empowers your teams to move beyond disappointment and reclaim real value — for your organisation, your users, and your customers.
It’s not just Delivery. It’s a Transformation with Intent.
Origins
In 2024, we introduced Delivery 2.0—an operating model designed for today’s volatile, uncertain, complex, and ambiguous (VUCA) environment. Rooted in agile principles, Delivery 2.0 enables continuous collaboration, rapid iteration, and measurable business outcomes.
This is a model that is supported through the adoption of an Agile mindset to support effective continuous collaboration, which is simply fundamental for ongoing success.
'...70% of Transformation projects have failed* to deliver meaningful and therefore successful outcomes...' (McKinsey 2023)
If that statistic hits a nerve, it’s not because you failed—it’s because the model did.
There’s a Better Way. We call it Delivery 2.0.
Explore the Future of Delivery—Download Matthew Verity’s Discussion Paper.
Curious about the origins, purpose, and transformative potential of Delivery 2.0? This insightful paper by Matthew Verity dives deep into the thinking behind the concept and outlines the tangible value it can bring to your organisation.
Whether you're navigating digital transformation or rethinking operational models, this is a must-read. Download the paper and discover how Delivery 2.0 can reshape your strategy.
Origins
Initiative vs. Project: Key Differences
In the transformation landscape, clarity is currency.
Organisations can often blur the line between initiatives and projects, leading to misaligned efforts, diluted impact, and stakeholder fatigue. This guide reframes the conversation.
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Initiatives are the agreed strategic ambitions that define where we’re going and why.
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Projects are the structured efforts that deliver how we get there.
But without a clear mechanism to prioritise and connect the two, even the best intentions risk becoming noise.
By clearly distinguishing between the two, we empower leaders to prioritise with purpose, delivery teams to execute with confidence, and change agents to communicate with clarity.
So whether you're launching a new operating model, recovering from transformation fatigue, or scaling agile practices—this framework ensures every effort ladders up to meaningful business outcomes.
That’s where the Delivery 2.0 model steps in.
This model transforms delivery from a reactive function into a strategic enabler. It ensures that every project is not just completed, but connected to purpose, to progress, and to the agreed intent of the transformation.
So if you're recovering from underwhelming digital outcomes or scaling new capabilities, Delivery 2.0 helps you move beyond disappointment and reclaim real value.
Delivery 2.0 reframes digital transformation as a strategic, collaborative, and continuous process.
It empowers organisations to align tech investments with business outcomes, while giving users the tools, access, and voice they need to thrive in a modern digital environment.
The [ 3 ] Key Layers
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Enterprise Change Management
Purpose is to serve as the strategic engine that continuously identifies, prioritises, and mobilises both planned and emergent initiatives—driven by executive insight and fueled by frontline innovation—to deliver user-centric change across the three-layer capability delivery model, ensuring every innovation meets the needs of our Business Users and drives measurable business value.
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Business Capabilty Delivery
Purpose is to govern, prioritise, and execute the organisation’s full portfolio of strategic initiatives—through executive-led rigour and blended-skill delivery—ensuring every effort drives measurable business value, fosters continuous improvement, and remains decoupled from day-to-day operations.
This is transformation with intent.
3
Operational Foundation Service
Purpose is to establish and sustain the essential policies, procedures, and technology services that enable seamless day-to-day operations, ensuring every department has the reliable foundation it needs to execute, comply, and innovate at scale. This layer and groups are essential to 'keep the lights on' so that innovation through strategic initiatives can shine!
Benefits of Delivery 2.0
Developed in 2024, Delivery 2.0 is a modern operating model designed for the real world—volatile, uncertain, complex, and ambiguous (vuca).
It’s not just about tech.
It’s about continuous business capability uplift, powered by agile squads that blend frontline insight with technical expertise.
Organisational Benefits
Delivery 2.0 reframes digital transformation from a one-time tech upgrade to a strategic, ongoing business capability uplift. It bridges the gap between operational delivery and enterprise-level change, prioritising initiatives that ensure both organisations and users benefit from agility, alignment, and empowerment.
1. Strategic Alignment of Initiatives
Delivery 2.0 promotes a pipeline of business-aligned initiatives that are prioritised, approved, and funded incrementally—ensuring resources are directed toward meaningful outcomes.
2. Enterprise Change Management Layer
Embedding change management at the enterprise level supports sustained capability uplift and avoids relying solely on operational foundations.
3. Continuous Business Capability Improvement
Cross-functional squads blend technical and frontline skills to drive ongoing enhancements, not just one-off projects.
4. Agile and Adaptive Operating Model - Faster Delivery of Business Change
Delivery 2.0 is designed for volatile, uncertain, complex, and ambiguous environments, enabling faster pivots and resilience.
Self-service digital tools and agile squads accelerate the implementation of business-driven changes.
5. Higher ROI on Tech Investments
Reframing transformation as continuous and capability-driven helps organisations realise the full value of their digital investments.
User Benefits
Delivery 2.0 reframes digital transformation from a one-time tech upgrade to a strategic, ongoing business capability uplift. It bridges the gap between operational delivery and enterprise-level change and their prioritised initiaves, ensuring that both organisations and users benefit from agility, alignment, and empowerment.
1. Empowerment Through Self-Service Tools
Users gain access to tools that allow them to initiate and manage changes independently, speeding up workflows.
2. Increased Access to Innovation
Delivery 2.0 encourages user participation in innovation, giving frontline employees a voice in shaping solutions.
3. Improved Collaboration with Tech Teams
Users work alongside technical experts in agile squads, ensuring solutions are relevant and user-centric.
4. Ongoing Support for Evolving Needs
Transformation is treated as a continuous journey, ensuring users’ changing needs are consistently addressed.
5. Greater Satisfaction and Productivity
When users are involved in shaping tools and processes, they’re more likely to adopt them and use them effectively.
Ask yourself
Is Your Transformation Truly Complete?
Ask the hard questions before you call it done . . .
Waiting for New Features
Do your business users still wait weeks (or months) for new features?
What percentage of our current features are actively driving business outcomes—and how do we know?
What are we measuring?
Are we building for our users’ needs or our own roadmap?
Silo Business Channels & Innovation
Is Innovation happening in pockets of the business, or not at all?
Are business channels serving customers or protecting internal turf?
Are we solving real problems or just maintaining status quo?
